QUAD-CAPTURE Driver Ver.1.0.1 for Windows® XP

(Note)
In no event shall Roland Corporation ("Roland") be liable to end-users for any damages whatsoever, including but not limited to financial damages for loss of business profits or business information arising from the use of, or inability to use this product. The foregoing provision is effective even if Roland has been advised of the possibility of such damages.

*All files and other material contained in this folder are copyrighted by the Roland. Any alteration, modification, duplication, distribution, or reproduction of this material is prohibited. Additionally, Roland reserves the right to make changes to these programs and files without prior notice.
*Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
*ASIO is a trademark of Steinberg Media Technologies GmbH.
*All product names mentioned in this document are trademarks or registered trademarks of their respective owners.

About this driver

This is the QUAD-CAPTURE driver for Microsoft® Windows® XP Home Edition/Professional.

Features

System requirements

This driver has the following requirements.

Operating System
Microsoft® Windows® XP Home Edition (Service Pack 2 or later)
Microsoft® Windows® XP Professional (Service Pack 2 or later)
 
Computer
Windows-compatible PC equipped with USB 2.0 port
*Intel chipset recommended.
*QUAD-CAPTURE may not perform to its full specs when used with an added USB 2.0 interface card.
*This product cannot be used with a USB 3.0 port that is not compatible with USB 2.0 specification.
*If this product does not work correctly when connected to a USB 3.0 port, you will need to connect it to a USB 2.0 port.
*Even if connected to a USB 3.0 port, this product will operate as a USB 2.0 device; the performance of the product will not change.
*Mac computers running Microsoft Windows are not supported.

Cautions and Limitations


Installation

*To reinstall or update the driver, refer to "To reinstall."
  1. Start up Windows with all USB cables disconnected.
    (except for keyboard and mouse)
  2. Exit all applications before you begin the installation.
  3. Double-click Setup.exe.
    *If a "Install Program As Other User" dialog box appears, click [Cancel] to quit the installation and then perform the installation as an administrative account.
  4. The message "QUAD-CAPTURE Driver will be installed on your computer. ---" will appear. Click [Next].
    *If any other message appears, follow the directions of the message.
  5. Click [Next] to begin installation.
  6. If the "Software Installation" dialog box appears, click [Continue Anyway] to proceed with the installation.
    *If you cannot proceed with the installation, click [OK] to cancel the installation, and then refer to "Driver Signing Options setting."
  7. The message "Ready to install the driver. ---" will appear.
    *If any other message appears, follow the directions of the message.
  8. Use a USB cable to connect the QUAD-CAPTURE to your computer.
    1. Wait until the lower right of the screen indicates "Found New Hardware" and the "Found New Hardware Wizard" appears.
      *It may take some time for the "Found New Hardware Wizard" to appear.
    2. If you are asked whether you want to connect to Windows Update, choose "No" and then click [Next].
    3. Choose "Install the software automatically (Recommended)" and click [Next].
    4. If the "Hardware Installation" dialog box appears, click [Continue Anyway] to proceed with the installation.
      *If you cannot proceed with the installation, click [OK] to cancel the installation, and then refer to "Driver Signing Options setting."
    5. If the "Completing the Found New Hardware Wizard" appears, Click [Finish].
  9. When the "Installation has been completed." message appears, installation has been completed.
    Click [Close] to close the "Driver Setup" dialog box.
  10. If the "System Setting Change" dialog box appears, click [Yes] to restart Windows.
  11. Refer to "Before you begin," and make the necessary settings for using the QUAD-CAPTURE. You won't be able to use the QUAD-CAPTURE unless you make these settings.
    *If you are unable to use the QUAD-CAPTURE after connecting it, it's possible that a problem has occurred. Refer to "Troubleshooting."

Before you begin

"Performance Options" settings of System Properties

Our tests show that occasional disruptions in the sound may occur if the following setting is not made. By making this setting, you may be able to alleviate the problem. Please be sure to make the setting before using the unit.

  1. Open the "Control Panel," and double-click "System."
    *If the above icon cannot be found, click the "Performance and Maintenance," and click the "System."
  2. Click the "Advanced" tab, click [Settings] in "Performance."
  3. Click the "Advanced" tab.
  4. Select "Background services," and click [OK].
  5. Click [OK] to close "System Properties."

Input/output device settings for your application

In order to obtain optimal performance from your applications, specify the input/output device for your applications as described below. (For details on making these settings, refer to the owner's manual for your application.)

*Ensure that the QUAD-CAPTURE and the application are set to the same sampling frequency. If the sampling frequency settings do not match, error messages may be displayed and recording/playback errors may occur.
*If you are unable to select the QUAD-CAPTURE device, a problem may have occurred. Refer to "Troubleshooting."

Audio input/output device

Of the total audio input/output channels provided by the QUAD-CAPTURE, there are 6 INs and 4 OUTs

*When running at 192 kHz, the audio configuration is 2-in/2-out.The remaining channels cannot be used and no sound will be heard.
[WAVE OUT Devices]
1-2 (QUAD-CAPTURE)
3-4 (QUAD-CAPTURE)
*All audio ports are 2-channel (stereo) audio ports. If you want to use the multichannel WDM audio port, refer to "Use Multichannel WDM Audio Port."
 
[WAVE IN Devices]
1-2 (QUAD-CAPTURE)
3-4 (QUAD-CAPTURE)
MAIN (QUAD-CAPTURE)
*All audio ports are 2-channel (stereo) audio ports. If you want to use the multichannel WDM audio port, refer to "Use Multichannel WDM Audio Port."
 
[ASIO device]
When using the QUAD-CAPTURE with an ASIO-compatible application such as Cubase, select "QUAD-CAPTURE" as the ASIO setting for your application.
*To prevent an audio feedback loop or double monitoring, make settings on your application to turn monitoring off or use ASIO Direct Monitoring.
*When using the QUAD-CAPTURE with ASIO, we recommend that you set your application so that it does not use the Microsoft GS Wavetable SW Synth. (In order to decrease the load, and for convenience when changing Audio Buffer Size of the driver.)

MIDI input/output device

[MIDI OUT devices]
QUAD-CAPTURE
 
[MIDI IN devices]
QUAD-CAPTURE
 

Settings when QUAD-CAPTURE is used with the Windows Media Player

  1. Open the "Control Panel," and double-click "Sounds and Audio Devices."
    *If the above icon cannot be found, click the "Sounds, Speech, and Audio Devices," and click the "Sounds and Audio Devices."
  2. Click the "Audio" tab, and in "Sound playback," select "1-2 (QUAD-CAPTURE)." Then, in "MIDI music playback," select "QUAD-CAPTURE."
    *If the above WAVE/MIDI ports cannot be selected, a problem may have occurred. Refer to "Troubleshooting."
  3. Click [OK] to close "Sounds and Audio Devices Properties."
  4. Open "Windows Media Player," select an Audio/MIDI file, and then play back the file.

QUAD-CAPTURE Control Panel

Starting up QUAD-CAPTURE Control Panel

  1. Open the "Control Panel," and double-click "QUAD-CAPTURE."
    *If the above icon cannot be found, click the " Switch to Classic View."
  2. The "QUAD-CAPTURE Control Panel" will appear.

Using QUAD-CAPTURE Control Panel

Refer to "Using QUAD-CAPTURE Control Panel."


To change the settings

To change or verify settings

  1. Open the "Control Panel," and double-click "QUAD-CAPTURE."
    *If the above icon cannot be found, click the " Switch to Classic View."
  2. The "QUAD-CAPTURE Control Panel" will appear.
  3. From the "Driver" menu, choose "Driver Settings..." to open the "Driver Settings" dialog box.
  4. *For details on the setting items, refer to "About the items in the Settings dialog box."

About the items in the Settings dialog box

SAMPLE RATE
Displays the present sample rate.
To change the sample rate, select a sample rate from the menu.
*During playback or recording, or when equipment is connected to the digital input jack, the sample rate cannot be changed.
*If you use an application with an audio equipment test function, after changing the sample rate, carry out a test.
CLOCK
Displays the present clock source.
INTERNAL Indicates the internal clock is operating.
EXTERNAL Indicates the clock is operating in synchronism with the equipment connected to the digital input jack.
*The sample rate of the input digital signal is also displayed.
Audio Buffer Size
You can adjust the audio input/output buffer size. (By default, this will be the sixth position from the left.)
Decreasing the buffer size will shorten the latency and improve realtime performance, but might make it more likely that you will experience audio clicks and pops, depending on your computer's processing power and the song data load.
Increasing the buffer size will lengthen the latency, but will make audio streaming more stable, and it will be less likely for audio clicks and pops to occur.
In general, you'll probably want to decrease the buffer size for better realtime performance if you're playing a software synthesizer in real time, or if you're monitoring an audio input that's being passed through your DAW software.
Conversely, you can increase the buffer size to prevent audio clicks and pops if you're recording or playing back song data that contains numerous tracks and presents a heavy processing load.
By changing the buffer size as appropriate for your situation, you can obtain the right balance between realtime performance and audio streaming stability.

* Note!
If you use an application with an audio equipment test function, after changing the buffer size, carry out a test.

ASIO Buffer Size
This is the buffer size that can be set by the ASIO application.
 
"Use ASIO Direct Monitor" check box
Check this if you are using the ASIO Direct Monitor function with an ASIO-compatible application.
 
"Use Multichannel WDM Audio Port" check box
If this check box is selected, you can use all audio channels via one WDM audio port.
Check this if you are using Cakewalk software, such as SONAR, with WDM/KS mode.
*If this check box is selected, you cannot use the WDM audio ports as 2-channel (stereo) audio ports.
*The modified setting will take effect after the USB cable of the QUAD-CAPTURE is disconnected and reconnected.
 
"Show README" button
This button displays the README file (this document).
 

To reinstall

  1. Delete the driver as described in "To uninstall."
    *When you uninstall, the settings of the Driver Settings dialog box will be initialized. For details on the setting items, refer to "About the items in the Settings dialog box."
  2. Install the driver as described in "Installation."

To uninstall

  1. Start up Windows with all USB cables disconnected.
    (except for keyboard and mouse)
  2. Exit all applications before you begin the uninstallation.
  3. Open "Control Panel" and click "Add or Remove Programs."
  4. In the list, choose "QUAD-CAPTURE Driver", and click "Change/Remove."
  5. The display will indicate "The installed QUAD-CAPTURE Driver will be uninstalled." and click the [OK].
    *If any other message appears, follow the directions of the message.
  6. When the message "Uninstallation was completed." is displayed, click [OK] to restart Windows.

Troubleshooting

Cannot install/uninstall the driver

Are you logged onto Windows with the appropriate user rights?
You must log on to Windows as one of the following users:
- the Administrator or other user with the privileges of the Administrators group
- a user whose Account Type is Computer administrator
*For more information regarding this, consult your computer system administrator.
 
Driver Signing Options setting
You may be unable to install the driver depending on the "Driver Signing Options" setting. Proceed as follows to change this setting.
 
  1. Open the System Properties dialog box.
    1. Click the Windows start menu, and from the menu, select Control Panel.
    2. In "Pick a category," click "Performance and Maintenance."
    3. In "or pick a Control Panel icon," click the System icon.
    4. *Depending on your setup, the System icon may appear directly in the Control Panel (Classic View). If so, double-click the System icon.
  2. Click the Hardware tab, then click [Driver Signing].
    The Driver Signing Options dialog box will open.
  3. In the Driver Signing Options dialog box, select "Warn" or "Ignore," then click [OK].
  4. Click [OK] to close the System Properties dialog box.
  5. Install the driver as described in "Installation."
    *Change the setting back to its previous state when you've finished installing the driver.
 

Cannot select/use the QUAD-CAPTURE device

Was the driver installed correctly?
If you can't use the QUAD-CAPTURE even though you've installed the driver, the driver might not be installed correctly. Use the procedure described in "To reinstall" to reinstall the driver.
 
Could the QUAD-CAPTURE be in use by other software?
Exit all applications that are using the QUAD-CAPTURE, and disconnect/reconnect the USB cable of the QUAD-CAPTURE.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
 
Is the QUAD-CAPTURE WAVE/MIDI device name displayed?
If the device name is not displayed, exit all applications that are using the QUAD-CAPTURE, and disconnect/reconnect the USB cable of the QUAD-CAPTURE.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
 
Did the computer enter a Stand By or Hibernate mode while the QUAD-CAPTURE was connected?
If the QUAD-CAPTURE does not work correctly after resuming from Stand By or Hibernate mode, you should exit all applications that use the QUAD-CAPTURE, and then disconnect the USB cable of the QUAD-CAPTURE and reconnect it.
 
Was the USB cable disconnected and reconnected while the QUAD-CAPTURE was being used?
If the USB cable is disconnected and reconnected while the QUAD-CAPTURE is in use, it may no longer operate correctly. If this occurs, exit all applications that are using the QUAD-CAPTURE, and disconnect/reconnect the USB cable of the QUAD-CAPTURE.
 
On some computers, if the QUAD-CAPTURE is connected while Windows starts up, the driver will not be loaded correctly, and it will not be possible to use the QUAD-CAPTURE via USB.
If this occurs, start up Windows before you connect the QUAD-CAPTURE.

Cannot change the sample rate from Driver Settings/Application.

During playback or recording, the sample rate cannot be changed in the Driver Settings dialog box.
Change the sample rate within the currently-used application, or quit the application and then change the sample rate in the Driver Settings dialog box.
 
Are you using another application?
During playback or recording using another application, the sample rate cannot be changed.
 
When equipment is connected to the digital input jack, the sample rate cannot be changed.
In the audio settings of the application, select the same sample rate as the equipment connected to the digital input jack.
 
Is the Windows Sound Control Panel open?
If the Windows Sound Control Panel is open, sometimes the sample rate cannot be changed.
 

No sound is heard; cannot playback or record

Was the driver installed correctly?
 
Could the QUAD-CAPTURE be in use by other software?
 
Did you make settings as described in "Before you begin" so that the QUAD-CAPTURE driver could be used?
The QUAD-CAPTURE cannot be used unless you make these settings. Refer to the sections on "Before you begin."
 
Could you have entered Stand By or Hibernate mode during playback or recording?
If the QUAD-CAPTURE does not work correctly after resuming from Stand By or Hibernate mode, you should exit all applications that use the QUAD-CAPTURE, and then disconnect the USB cable of the QUAD-CAPTURE and reconnect it.
 
During playback or recording, did you disconnect and reconnect the USB cable?
If you disconnect and reconnect the USB cable during playback or recording, the QUAD-CAPTURE will no longer be able to play back or record. Stop playback or recording, and then start playback or recording once again. If you are still unable to play back or record, quit all programs that are using the QUAD-CAPTURE, then disconnect/reconnect the USB cable of the QUAD-CAPTURE.
 
Try adjusting the audio buffer size of the driver
If the size of the driver's audio buffer is too small, sound may not be produced, or it may be impossible to carry out normal playback and recording.
In such cases, you should refer to "To change the settings," and increase the size of the buffer.
 
Is a digital signal different from the sample rate selected in the currently-used application being input?
Check whether the sample rate of the equipment connected to the digital input jack matches the sample rate selected in the currently-used application.
 
Are you using a sample rate of 192 kHz?
When running at 192 kHz, the audio configuration is 2-in/2-out.The remaining channels cannot be used and no sound will be heard.
 

Part of the playback is wrong: e.g., notes are broken off prematurely, or some notes are lost

Problems may be solved by making the settings shown below.

Try adjusting the audio buffer size of your software
If your software allows you to adjust the audio buffer size, try changing the setting.
Normally, clicks and pops can be eliminated by increasing the buffer size.
 
Try adjusting the audio buffer size of the driver
If your software does not allow you to adjust the buffer size, or if adjusting the buffer size in your software does not solve the problem, you may be able to solve the problem by changing the driver’s audio input/output buffer size.
Try adjusting the buffer size as described in "To change the settings."
 
Check the power management settings
  1. Open "Control Panel," click "Performance and Maintenance," and then click "Power Options."
    *If you’re using the Classic View, double-click the "Power Options" icon.
  2. Click the "Power Schemes" tab, and in the Power Schemes field, select "Always On."
  3. Click [OK] to close "Power Options Properties."
"Performance Options" settings of System Properties
If you wish to modify or verify the settings, use the procedure described in ""Performance Options" settings of System Properties."
 
Is a digital signal different from the sample rate selected in the currently-used application being input?
Check whether the sample rate of the equipment connected to the digital input jack matches the sample rate selected in the currently-used application.
 
Has the sample rate been changed?
If you use an application with an audio equipment test function, after changing the sample rate, carry out a test.
 
Clicks or pops may occur in the sound if a LAN is operating
Try disabling the LAN in the Device Manager. If this eliminates the clicks or pops, you may be able to solve the problem by updating your LAN driver or BIOS.
 
"Hardware acceleration" in the Display Details
Adjusting the setting for the graphic accelerator may eliminate noise appearing during playback and resolve other problems.
 
  1. Open the "Control Panel," and double-click "Display."
    *If the above icon cannot be found, click the "Appearance and Themes," and click the "Display."
  2. Click the "Settings" tab.
  3. Click [Advanced] -> click the "Troubleshoot" tab.
  4. Adjust the "Hardware acceleration" slide and click [OK].
  5. Click [OK] in the "Display Properties" to close the dialog box. Afterwards, restart the computer.

Playback or recording is interrupted, and then you cannot resume playback or recording

Was your computer experiencing a heavy processing load, such as when accessing a CD-ROM Drive or network, at the same time as the QUAD-CAPTURE was being used?
If your computer was experiencing a heavy processing load while the QUAD-CAPTURE was being used, the QUAD-CAPTURE may no longer operate correctly. If this occurs, stop the playback or recording, then try starting playback or recording over again.
If you are still unable to play back or record, quit all programs that are using the QUAD-CAPTURE, then disconnect/reconnect the USB cable of the QUAD-CAPTURE.

Copyright (C) 2011 Roland Corporation. All rights reserved.